Terms of Service

1. Introduction

These Terms of Service ("Terms") govern access to and use of the websites, applications, cloud platforms, software solutions, managed services, customer portals, APIs, and digital products provided by INNOVATION THREESIXTY (PRIVATE) LIMITED ("Innovation Threesixty", "Innovation 360", "Company", "we", "our", or "us").

These Terms apply to all users, customers, organisations, employees, contractors, agents, and other individuals who access or use our Services.

Our Services include, but are not limited to:

• Govi.ai Smart Agriculture Platform;
• Artificial Intelligence (AI) and Machine Learning solutions;
• Internet of Things (IoT) platforms and connected services;
• Disease detection and crop monitoring services;
• Agricultural ERP and CRM systems;
• Weather intelligence and forecasting services;
• Budgeting, accounting and financial management modules;
• Analytics and business intelligence solutions;
• Blockchain-enabled traceability and supply chain solutions;
• Cloud-hosted software platforms;
• Managed IT and digital transformation services;
• Mobile applications and customer portals.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, you must not access or use the Services.

2. Eligibility

You represent and warrant that:

• You are legally capable of entering into a binding agreement;
• You have authority to act on behalf of any organisation you represent;
• Your use of the Services complies with all applicable laws and regulations;
• All information you provide is accurate and complete.

3. User Accounts

Certain Services may require registration and account creation.

You are responsible for:

• Maintaining the confidentiality of login credentials;
• Restricting access to your account;
• Ensuring account information remains accurate;
• Promptly notifying us of any unauthorised use or security incident.

You are responsible for all activities occurring under your account unless otherwise required by law.

4. User Data and Content

Users may upload, store, transmit, process, or otherwise make available various forms of information through the Services, including:

• Personal information;
• Farm and agricultural records;
• Financial and accounting information;
• Images and videos;
• Sensor and IoT data;
• Business records;
• Operational information;
• Customer and supplier information;
• Third-party information.

You retain ownership of your data unless otherwise agreed in writing.

5. User Responsibilities

You are solely responsible for all information uploaded, stored, transmitted, processed, or otherwise made available through the Services.

You represent and warrant that:

• You own or have lawful rights to all uploaded information;
• You possess all necessary permissions, licences, approvals, and consents;
• Your use of the Services does not infringe intellectual property rights, privacy rights, contractual obligations, or applicable laws;
• You have lawful authority to process third-party information uploaded to the Services.

Users assume full responsibility for ensuring compliance with all applicable data protection, privacy, employment, agricultural, financial, and regulatory obligations.

6. Acceptable Use

You agree not to:

• Use the Services for unlawful purposes;
• Upload malicious code, malware, ransomware, or harmful content;
• Attempt unauthorised access to systems or data;
• Interfere with platform security or availability;
• Circumvent security controls;
• Violate intellectual property rights;
• Upload fraudulent, misleading, defamatory, or illegal content;
• Use the Services to violate applicable laws or regulations.

We reserve the right to investigate and take appropriate action regarding violations of these Terms.

7. Artificial Intelligence and Automated Services

Certain Services utilise:

• Artificial Intelligence (AI);
• Machine Learning (ML);
• Computer Vision;
• Predictive Analytics;
• Automated Decision-Support Systems.

These services may provide:

• Disease detection;
• Pest identification;
• Crop monitoring;
• Yield forecasting;
• Weather intelligence;
• Budgeting assistance;
• Accounting insights;
• Business analytics;
• Operational recommendations.

8. Service Availability

Services are provided on an "AS IS" and "AS AVAILABLE" basis.

While we strive to maintain reliable service delivery, we do not guarantee:

• Continuous availability;
• Uninterrupted access;
• Error-free operation;
• Compatibility with all systems;
• Freedom from cyber threats;
• Accuracy of third-party information.

Scheduled maintenance, upgrades, outages, and technical issues may affect availability.

9. Intellectual Property Rights

All rights, title, and interest in the Services, including software, source code, databases, interfaces, trademarks, logos, content, designs, documentation, and technology, remain the exclusive property of Innovation Threesixty or its licensors.

Nothing in these Terms grants users ownership of our intellectual property.

Users may not:

• Reverse engineer software;
• Copy proprietary technology;
• Create derivative works;
• Remove copyright notices;
• Use trademarks without authorisation.

10. Data Security

Innovation Threesixty implements commercially reasonable technical, organisational, and administrative security controls designed to protect information processed through the Services.

Security measures may include:

• Encryption;
• Role-based access controls;
• Multi-factor authentication;
• Audit logging;
• Security monitoring;
• Secure cloud infrastructure;
• Backup and disaster recovery procedures.

However, no system can guarantee absolute security.

Users acknowledge and accept the inherent risks associated with internet-based technologies and electronic communications.

11. Suspension and Termination

Innovation Threesixty may suspend, restrict, or terminate access to the Services immediately if:

• These Terms are violated;
• Applicable laws or regulations require action;
• Security risks are identified;
• Fraudulent activity is suspected;
• Intellectual property rights are infringed;
• User conduct threatens the integrity or operation of the Services.

Termination does not relieve users of obligations incurred prior to termination.

12. Third-Party Services

The Services may integrate with or depend upon third-party products, infrastructure, APIs, cloud services, data providers, payment providers, or communication platforms.

Innovation Threesixty is not responsible for:

• Third-party content;
• Third-party services;
• Third-party system failures;
• Third-party security incidents;
• Third-party data processing practices.

Use of third-party services may be subject to separate terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Innovation Threesixty, its directors, officers, employees, contractors, affiliates, licensors, suppliers, and partners shall not be liable for:

• Loss of profits;
• Loss of revenue;
• Loss of business opportunities;
• Loss of goodwill;
• Loss of data;
• Business interruption;
• Cybersecurity incidents;
• Third-party breaches;
• Infrastructure failures;
• Network outages;
• Operational disruptions;
• Indirect, incidental, consequential, special, punitive, or exemplary damages.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise.

14. Indemnification

You agree to defend, indemnify, and hold harmless Innovation Threesixty and its directors, officers, employees, contractors, affiliates, licensors, and partners from and against any claims, losses, liabilities, damages, costs, expenses, penalties, and legal fees arising from:

• Your use of the Services;
• Violation of these Terms;
• Violation of applicable laws;
• Unauthorised processing of information;
• Intellectual property infringement;
• Misuse of the platform;
• Content uploaded by you or on your behalf.

15. Compliance with Laws

Users agree to comply with all applicable laws and regulations, including those relating to:

• Data protection and privacy;
• Intellectual property;
• Agriculture and food safety;
• Financial reporting and accounting;
• Employment and labour;
• Electronic communications;
• Export controls and sanctions.

16. Force Majeure

Innovation Threesixty shall not be liable for delays, interruptions, or failures resulting from circumstances beyond its reasonable control, including:

• Natural disasters;
• Pandemics;
• Government actions;
• Cyberattacks;
• Utility failures;
• Telecommunications failures;
• Civil unrest;
• Labour disputes;
• Infrastructure outages.

17. Changes to the Services

We reserve the right to:

• Modify features;
• Add or remove functionality;
• Update software;
• Introduce new services;
• Discontinue services;

at any time and without prior notice where permitted by law.

18. Changes to These Terms

We may revise these Terms periodically.

Updated versions will be published on our website and become effective upon publication unless otherwise specified.

Continued use of the Services constitutes acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which INNOVATION THREESIXTY (PRIVATE) LIMITED is incorporated, unless otherwise required by mandatory law.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, service agreements, and any applicable written agreements, constitute the entire agreement between the parties regarding use of the Services.

22. Contact Information