Cookie Policy

1. Introduction

This Cookie Policy explains how INNOVATION THREESIXTY (PRIVATE) LIMITED ("Innovation Threesixty", "Company", "we", "our", or "us") uses cookies and similar technologies when you visit or interact with our website, applications, customer portals, cloud platforms, managed services environments, and other digital services (collectively, the "Services").

Innovation Threesixty provides technology consulting, digital transformation services, managed services, cloud and infrastructure solutions, application management, network services, service desk operations, analytics, software solutions, business process automation, IoT-enabled platforms, and related digital services.

This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other internet-enabled device when you visit a website or use an online service.

Cookies help websites and digital platforms:

• Recognise users and devices;
• Remember preferences and settings;
• Improve website performance and functionality;
• Enable secure authentication and access control;
• Measure website traffic and usage patterns;
• Deliver relevant content and services;
• Support platform security, diagnostics, and operational monitoring.

Cookies may be placed directly by us (first-party cookies) or by authorised third parties (third-party cookies).

3. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation of our Services and cannot be disabled through our systems.

They may be used to:

• Maintain website security;
• Enable user authentication and login sessions;
• Support load balancing and infrastructure management;
• Facilitate navigation and core functionality;
• Detect fraud, abuse, and cyber threats;
• Maintain service availability and reliability.

Without these cookies, certain features and services may not function correctly.

Legal Basis: Legitimate interests and performance of contractual obligations.

B. Functional Cookies

These cookies enable enhanced functionality and personalisation.

They may remember:

• Language preferences;
• Region and location settings;
• User interface preferences;
• Accessibility settings;
• Saved preferences within customer portals;
• Service customisation options.

Disabling these cookies may affect your user experience.

Legal Basis: User consent where required by applicable law.

C. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Services.

Information collected may include:

• Number of visitors;
• Pages visited;
• Navigation paths;
• Session duration;
• Device and browser information;
• Traffic sources;
• Performance metrics and diagnostics.

Analytics information helps us improve our Services, optimise user experiences, identify technical issues, and enhance overall platform performance.

Examples may include:

• Google Analytics;
• Microsoft Clarity;
• Cloud analytics platforms;
• Application performance monitoring tools.

Legal Basis: User consent where required by law.

D. Marketing and Advertising Cookies

These cookies may be used to:

• Measure marketing effectiveness;
• Track campaign performance;
• Deliver relevant content;
• Understand engagement with communications;
• Limit repetitive advertising;
• Support social media integrations.

Where applicable, these cookies may be placed by third-party providers such as advertising networks, social media platforms, and marketing technology providers.

We do not use marketing cookies without obtaining consent where required by applicable law.

Legal Basis: User consent.

E. Platform Operations, Security and Service Management Cookies

As part of our technology and managed services offerings, we may use cookies and similar technologies to:

• Maintain secure customer sessions;
• Monitor system health and availability;
• Manage cloud-hosted environments;
• Support service desk operations;
• Facilitate infrastructure and application management;
• Monitor network performance;
• Troubleshoot operational issues;
• Improve service reliability and resilience.

These cookies help ensure the secure and efficient delivery of our Services.

Legal Basis: Legitimate interests and contractual necessity.

4. Similar Technologies

In addition to cookies, we may use similar technologies including:

• Web beacons;
• Pixels;
• Local storage;
• Session storage;
• Device identifiers;
• Software development kits (SDKs);
• Log files;
• Application telemetry tools.

These technologies may perform functions similar to cookies and may collect information about device usage and interactions with our Services.

5. Third-Party Cookies

Certain cookies may be placed by trusted third-party service providers who assist us in operating, securing, analysing, and improving our Services.

These providers may include:

• Cloud hosting providers;
• Analytics providers;
• Security and monitoring providers;
• Customer support platforms;
• Video hosting providers;
• Social media platforms;
• Marketing and communications platforms;
• Content delivery networks (CDNs).

Third-party providers maintain their own privacy and cookie practices, and we encourage users to review those policies.

6. Information Collected Through Cookies

Cookies and similar technologies may collect information including:

• IP address;
• Device identifiers;
• Browser type and version;
• Operating system;
• Time zone settings;
• Geographic region;
• Session identifiers;
• Website usage information;
• Referral URLs;
• Clickstream data;
• User preferences and settings;
• Platform interaction and diagnostic data.

The information collected may be linked with other information that we hold in accordance with our Privacy Policy and applicable laws.

7. How Long Cookies Remain on Your Device

We may use the following categories of cookies:

Session Cookies

Session cookies are temporary cookies that remain active only during your browsing session and are automatically deleted when you close your browser.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until manually deleted.

Retention periods vary depending on the purpose of the cookie and applicable legal requirements.

8. Managing Cookie Preferences

You may manage cookies in several ways:

Through Our Cookie Banner

When you first visit our website, you may:

• Accept all cookies;
• Reject non-essential cookies;
• Customise cookie preferences.

Through Browser Settings

Most browsers allow you to:

• View stored cookies;
• Delete cookies;
• Block cookies;
• Configure cookie permissions.

Browser providers typically offer guidance through their support pages.

Please note that disabling certain cookies may affect the functionality and availability of some Services.

9. International Data Transfers

Information collected through cookies may be processed, stored, or transferred to countries outside your country of residence.

Where international transfers occur, we implement appropriate safeguards designed to protect personal information, including:

• Contractual safeguards;
• Data transfer agreements;
• Security controls;
• Regulatory compliance measures;
• Other legally recognised transfer mechanisms.

10. Data Protection and Security

We implement appropriate technical, organisational, and administrative measures to protect information collected through cookies against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Rights

Depending on your jurisdiction, you may have rights relating to personal information collected through cookies, including:

• The right to access information;
• The right to correction;
• The right to deletion;
• The right to object to processing;
• The right to restrict processing;
• The right to data portability;
• The right to withdraw consent;
• The right to lodge a complaint with a relevant supervisory authority.

Requests may be submitted using the contact details provided below.

12. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in:

• Applicable laws and regulations;
• Industry standards;
• Technologies used;
• Third-party providers;
• Business operations and Services.

Any updates will be published on our website together with the revised effective date.

13. Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact: